---
title: "Team Member Spotlight: Gilbert Preciado"
description: Shoutout to Gilbert Preciado for highlighting an opportunity to provide excellent customer service.
---

[![Screen Shot 2023-02-07 at 12.30.16 PM](https://info.continentalbattery.com/hs-fs/hubfs/Screen%20Shot%202023-02-07%20at%2012.30.16%20PM.png?width=75&height=71&name=Screen%20Shot%202023-02-07%20at%2012.30.16%20PM.png "Screen Shot 2023-02-07 at 12.30.16 PM")](http://continentalbattery.com)

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[March 2023](https://info.continentalbattery.com/newsletter/tag/march-2023)

# Team Member Spotlight: Gilbert Preciado

[CBS Communications](https://info.continentalbattery.com/newsletter/author/cbs-communications)

Thank you to Gilbert Preciado for bringing a PAX Terminal issue to the attention of senior leaders visiting the Phoenix branch last month. There was an error where we sometimes could not give a credit card refund.  Because Gilbert brought the issue to the forefront, the sporadic credit card refund problem from the PAX terminals has been fixed!

 

This was an issue that sometimes hindered a great customer experience, and we are grateful for team members like Gilbert that speak up and share issues so we can resolve them! As a reminder, if you see a problem or know of a better way of doing something, please share it with your leadership. It’s the only way we will continue improving!

## More Updates

[February 2023](https://info.continentalbattery.com/newsletter/tag/february-2023)

### [Sales Update](https://info.continentalbattery.com/newsletter/february-2023-sales-update)

Our National Accounts team has been hard at work, and we’re excited about our new National Account wins!

[CBS Communications](https://info.continentalbattery.com/newsletter/author/cbs-communications) 

[Read More](https://info.continentalbattery.com/newsletter/february-2023-sales-update)

[April 2023](https://info.continentalbattery.com/newsletter/tag/april-2023)

### [Congratulations to our new CHARGED Team!](https://info.continentalbattery.com/newsletter/04-23-new-charged-team)

We have reCHARGED the CBS Communications Team with a slew of new members and the best of our former Comm Team. These outstanding team members exemplify what it means to...

[CBS Communications](https://info.continentalbattery.com/newsletter/author/cbs-communications) 

[Read More](https://info.continentalbattery.com/newsletter/04-23-new-charged-team)

- [One Team Hero](https://info.continentalbattery.com/newsletter/february-2023-one-team-hero-shane-jones)
- [IT Update](https://info.continentalbattery.com/newsletter/february-2023-it-update)
- [HR Update](https://info.continentalbattery.com/newsletter/february-2023-hr-update)

- [Sales Team Update](https://info.continentalbattery.com/newsletter/february-2023-sales-update)
- [Organization Update](https://info.continentalbattery.com/newsletter/february-2023-organization-update)
- [All Updates](https://info.continentalbattery.com/newsletter)

[Follow us on Instagram](https://www.continentalbattery.com/)

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