Introducing SAP Concur: A New Way to Code OneCard Transactions
Several team members had reached out to say that the PaymentNet site was difficult to navigate and because it lacked a mobile app, it made coding and approving transactions difficult.
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CBS Communications
Team Member Spotlight: Gilbert Preciado
Thank you to Gilbert Preciado for bringing a PAX Terminal issue to the attention of senior leaders visiting the Phoenix branch last month. There was an error where we sometimes could not give a credit card refund. Because Gilbert brought the issue to the forefront, the sporadic credit card refund problem from the PAX terminals has been fixed!
How the CX Team Helps You Onboard New Customers
CBS Team,
Always Moving Forward: Woodall Branch Moves to New Arlington Location
After more than 70 years, the Woodall location has closed its doors and moved operations to a new facility in Arlington. Customer Rationalization Will Streamline Customer Service
We are working to transition customers to the closest capable servicing branch. You will hear more about this initiative from your manager as we roll it out.
One Team Update
Happy Birthday to our March Birthday group!
Who to Contact for Your Insurance Card
If you have not received insurance cards yet, you can contact the providers below directly:
Facility Closing Procedure
Reminder: If your facility is closing for any reason, including weather conditions, please email EHSOneTeam@gocbs.com and your RVP. Thank you.
Scam of the Month: Single Sign-On Smishing
Online fraud is more common now than ever before. Watch out for scams that originate via text as well.
Company Contact List Updated
The Who To Call list has been updated and now has a new look. Click here to view the new easy-to-use format.